> ## Documentation Index
> Fetch the complete documentation index at: https://docs.traxy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Campaign or message not progressing

> Check approvals, audience eligibility, destinations, and sender status.

Open the campaign and the affected lead to identify the stage that is waiting.

| What you see | What to check |
| - | - |
| Draft or completed test | Review the preview and launch when ready. A test does not send. |
| Awaiting approval | Review the campaign queue and approve the intended messages. |
| No eligible leads | Check saved views, filters, prior outreach, and overlapping campaign priority. |
| Needs a destination | Connect or select the destination shown by the campaign. |
| Paused | Check both the campaign or sequence and the individual lead's enrollment. |
| Waiting to send | Check schedule, sender connection, active hours, limits, and required prior events. |
| Not sent | Inspect the failure before using the offered retry action. |
| May have been sent | Inspect the conversation and recorded result; do not repeat the message blindly. |

## Check suppression and replies

A reply, unsubscribe, hard bounce, or **Do not contact** entry can stop outreach. Removing a suppression does not itself authorize another message.

## Check the destination

For an integration, inspect its route and delivery result. For HeyReach, inspect the destination campaign there as well. A queued lead is not proof of delivery, and delivery into a tool is not proof that outreach was sent.

If the cause is still unclear, contact support with the workspace, campaign, affected action, and approximate time. Do not include API keys or sender credentials.


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