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Open Outbound > Inbox to work with outreach conversations, with one conversation per lead.

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Review a conversation

Select a conversation to read its LinkedIn and email messages. Review the sender, channel, and lead details before replying. Use the available unread, star, and archive actions to organize your queue. The details pane shows the lead, campaign context, and sequence progress when available. Review the next scheduled step or paused state before making another outreach request.

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Reply

  1. Open the conversation and choose an available reply account or channel.
  2. Write your reply and add supported attachments if needed.
  3. Review the recipient and content.
  4. Send and check the result.
An incoming reply stops active sequence outreach. A reply in Inbox is a separate action from approving a campaign’s queued message.

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Manage follow-ups

Pause a lead’s active enrollment when you need to handle the conversation personally. Resume only when continued outreach is appropriate. A sequence-wide pause still prevents that enrollment from running. If the composer is unavailable, check the sender connection, lead suppression, and workspace access. See message troubleshooting.