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Open the campaign and the affected lead to identify the stage that is waiting.

Check suppression and replies

A reply, unsubscribe, hard bounce, or Do not contact entry can stop outreach. Removing a suppression does not itself authorize another message.

Check the destination

For an integration, inspect its route and delivery result. For HeyReach, inspect the destination campaign there as well. A queued lead is not proof of delivery, and delivery into a tool is not proof that outreach was sent. If the cause is still unclear, contact support with the workspace, campaign, affected action, and approximate time. Do not include API keys or sender credentials.